​Dear clients

As you know, the health of our clients, our team and the community are first and foremost our focus. Due to the recent public health concerns and the emergence of the coronavirus (COVID-19) occurring we wanted to update you on the impacts to your sessions and the practice.

What are we doing?

As per the requirements from the Department of Health, all team members who have been to traveled from the listed countries are excluded from returning to work for 14 days from the date they left that country. This is also the case for any team member who is feeling unwell or showing signs or symptoms of being unwell, will remain at home. We want to to assure you that we are working hard to keep you safe by he following:

• Increased the cleaning frequency
• Regular cleaning of all equipment including exercise equipment
• Use of hand hygiene and hand sanitizes use in and around the clinic including the front desk

What can you do?

We request you follow the guidelines and recommendations set by the Department of Health and self-exclude if you have been to any of the countries with exclusion periods or have been in contact with someone with confirmed or suspected COVID-19. We also ask that you not attend the practice when you are unwell regardless of whether you think this may be COVID-19 or a cold or flu.

Please make sure you are practicing excellent hygiene as hand washing and containment of bodily fluids continue to be the best defence against the spread of cold, flus and COVID-19.

In addition simple measures we can all take to help prevent the spread:Wash your hands with soap and water for a minimum of 20 seconds, use hand sanitiser when you don’t have access to a sinkAvoid touching your eyes, face and mouthSneeze into a tissue or your elbow and cover your mouth if you need to cough.

Cancellations

Please respect our policy to cancel your appointment if you feel sick. if you cancel outside of the 48 hour period or cancel due to sickness, there will be no fee charged. We do however, request you provide us with as much notice as possible as we have a lengthy list of people waiting for appointments.

If you do wish to keep your appointment and would like to instead complete a video session with your clinician, please feel free to contact the practice and we will be more than happy to arrange this for you.

We will continue to keep you updated if there are any changes or concerns, however if you have any difficulties at all, please do not hesitate to contact us on 03 94708300 (Bundoora Health) or 03 97171200 (Mernda) or email info@inneractivephysio.com.au