Frequently Asked Questions

What is telehealth physiotherapy? 
Also known of virtual care, is the delivery of professional physiotherapy services remotely using  telecommunications technology. This relates to all aspects of care including patient interview, assessment and diagnosis, treatment, education and training.  At Inner Active Pelvic Health Physiotherapy this is specifically in the  management and treatment of musculoskeletal, pain and pelvic health issues . 

What are the benefits of telehealth physiotherapy? 
There are numerous benefits it can offer, that is
- Able to receive to expert physiotherapy advice and treatment in the comfort of your home,
- Provides convenience 
- Easy access to specialized services 
- Empower yourself and take control over your recovery  

Will I be covered under my insurance? 
As of the 14 of April 2020 Private health insurance rebates for physio telehealth commenced.  Furthermore most insurers have advised they will provide rebates as determined by physio scope of practice and clinical need. We continue to encourage you to speak to your private health insurance about your coverage in particular if you have extras cover for physiotherapy. 

Can anyone in the world access these services? 
No, this is only valid for Australian residents/citizens. 

Will my session be recorded? 
No. This can be arranged on request. We will be using a secure online platform called physitrack that is encrypted. We ask that you download the app  via this link prior to the session on to your device (smartphone or tablet) or via this link if using a desktop computer.   

What equipment will I need?
All you need is a good internet connection and a webcam and a private quiet space. 
The physiitrack app will enable us to set up customized exercises with pictures, videos and instructions as well as educational materials and questionnaires as required. 

Follow the 5 step connection plan and your physio will be ready to help you out.

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If you have any further questions contact us at info@inneractivephysio.com.au